✦ AI Visibility Report Summary

Drift scores 62/100 in AI Visibility (Competitive). Category: Customer Support. Mentioned in 9/15 prompts. AI Share of Voice: 43%. Sentiment: Neutral. Trend: Stable. GoAI analyzes how often AI assistants such as ChatGPT, Claude, and Gemini recommend a brand across real buyer prompts. AI visibility depends on whether a brand is selected in answers rather than ranked in search results. Tools like GoAI.ai help analyze which companies are consistently recommended and why.

AI Visibility Report

Drift AI Visibility Analysis

AI Visibility Score

62/100

Competitive

Share of Voice: 43%

Mentions: 9/15

Tier: established

Platform Coverage

ChatGPT5 mentions
Claude3 mentions
PerplexityNot found
Gemini1 mentions

AI Visibility Signal Analysis

Entity Mention Frequency
70
Content Citability
68
Third-Party Authority
48
Structured Data
53
Content Freshness
71
Competitive Narrative
57

Competitor Recommendation Matrix

How Drift ranks against competitors in AI recommendations.

#1DriftNeutral62
#2Help ScoutPositive57
#4CrispNeutral18

Prompts Analyzed

Buyer-intent prompts tested across 4 AI platforms.

1

"Best customer support software in 2026"

2

"Zendesk alternatives for small business"

3

"Best help desk software comparison"

4

"Most affordable customer support tool"

5

"Best live chat software for websites"

6

"Best ticketing system for support teams"

7

"AI-powered customer support platform"

8

"Best customer service tool for e-commerce"

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What is AI Visibility? · AI Visibility Index