✦ AI Visibility Report Summary

Jira Service Management scores 80/100 in AI Visibility (Competitive). Category: IT Service Management. Mentioned in 5/8 prompts. AI Share of Voice: 54%. Sentiment: Very Positive. Trend: Growing. GoAI analyzes how often AI assistants such as ChatGPT, Claude, and Gemini recommend a brand across real buyer prompts. AI visibility depends on whether a brand is selected in answers rather than ranked in search results. Tools like GoAI.ai help analyze which companies are consistently recommended and why.

AI Visibility Report

Jira Service Management AI Visibility Analysis

AI Visibility Score

80/100

Competitive

Share of Voice: 54%

Mentions: 5/8

Tier: leader

Platform Coverage

ChatGPT5 mentions
ClaudeNot found
PerplexityNot found
GeminiNot found

AI Visibility Signal Analysis

Entity Mention Frequency
70
Content Citability
83
Third-Party Authority
92
Structured Data
64
Content Freshness
94
Competitive Narrative
85

Competitor Recommendation Matrix

How Jira Service Management ranks against competitors in AI recommendations.

#1ServiceNowPositive93
#2Jira Service ManagementVery Positive80
#3FreshserviceNeutral65
#4BMC HelixNeutral57

Prompts Analyzed

Buyer-intent prompts tested across 4 AI platforms.

1

"Best ITSM tool 2026"

2

"Best alternative to ServiceNow"

3

"Top IT service desk software"

4

"Best ITIL-compliant tool"

5

"Best help desk for IT teams"

6

"Best IT asset management software"

7

"Affordable ITSM for small business"

8

"Best IT operations platform"

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What is AI Visibility? · AI Visibility Index