✦ AI Visibility Report Summary

TOPdesk scores 40/100 in AI Visibility (Weak). Category: IT Service Management. Mentioned in 2/8 prompts. AI Share of Voice: 15%. Sentiment: Neutral. Trend: Stable. GoAI analyzes how often AI assistants such as ChatGPT, Claude, and Gemini recommend a brand across real buyer prompts. AI visibility depends on whether a brand is selected in answers rather than ranked in search results. Tools like GoAI.ai help analyze which companies are consistently recommended and why.

AI Visibility Report

TOPdesk AI Visibility Analysis

AI Visibility Score

40/100

Weak

Share of Voice: 15%

Mentions: 2/8

Tier: niche

Platform Coverage

ChatGPT1 mentions
ClaudeNot found
PerplexityNot found
Gemini1 mentions

AI Visibility Signal Analysis

Entity Mention Frequency
40
Content Citability
48
Third-Party Authority
54
Structured Data
25
Content Freshness
34
Competitive Narrative
23

Competitor Recommendation Matrix

How TOPdesk ranks against competitors in AI recommendations.

#1ServiceNowPositive93
#3TOPdeskNeutral40
#4SysAidVery Positive29

Prompts Analyzed

Buyer-intent prompts tested across 4 AI platforms.

1

"Best ITSM tool 2026"

2

"Best alternative to ServiceNow"

3

"Top IT service desk software"

4

"Best ITIL-compliant tool"

5

"Best help desk for IT teams"

6

"Best IT asset management software"

7

"Affordable ITSM for small business"

8

"Best IT operations platform"

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What is AI Visibility? · AI Visibility Index