✦ AI-Generated Answer

Kayako has weak AI visibility with a score of 18/100. It is rarely mentioned in AI-generated recommendations, appearing in only 2/15 buyer-intent prompts. GoAI analyzes how often AI assistants such as ChatGPT, Claude, and Gemini recommend a brand across real buyer prompts.

Is AI recommending Kayako?

We analyzed how often AI assistants recommend Kayako across 15 buyer-intent prompts in the Customer Support category.

Kayako

18 / 100

Invisible

Share of Voice: 23% · Negative

Verified by GoAI · goai.ai · March 2026

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AI Platforms Tested

Kayako was mentioned by 2 out of 4 AI platforms.

ChatGPT (1) Claude Perplexity Gemini (1)

AI Visibility Signal Breakdown

How Kayako performs on key GEO factors

Entity Mention Frequency
5
Content Citability
30
Third-Party Authority
30
Structured Data
25
Content Freshness
14
Competitive Narrative
7

Competitor Comparison

See how Kayako compares to competitors in AI recommendations.

Drift
Neutral62
Help Scout
Positive57
Kayako
Negative18

Prompts We Tested

We asked these 15 questions to 4 AI platforms

"Best customer support software in 2026"
"Zendesk alternatives for small business"
"Best help desk software comparison"
"Most affordable customer support tool"
"Best live chat software for websites"
"Best ticketing system for support teams"
"AI-powered customer support platform"
"Best customer service tool for e-commerce"

Frequently Asked Questions

Is Kayako recommended by AI assistants?

Kayako has limited AI visibility with a score of 18/100. It is mentioned in only 2/15 prompts across AI platforms.

Which AI platforms recommend Kayako?

We tested ChatGPT (GPT-4o), Claude 3.5 Sonnet, Perplexity AI, Google Gemini. Kayako was mentioned by 2 platforms: ChatGPT (1 mentions), Gemini (1 mentions).

How does Kayako compare to alternatives?

In the Customer Support category, Kayako scores 18/100. Competitors: HubSpot Service Hub (56), Help Scout (57), Drift (62).

What is an AI Visibility Score?

The AI Visibility Score (0-100) measures how frequently a brand is recommended by AI assistants in response to buyer-intent queries.

How can I check my own brand's AI visibility?

Use the free GoAI scanner at goai.ai/scan. Enter your domain and get your AI Visibility Score in 30 seconds. For a detailed analysis, upgrade to the full $29 audit.

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