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✦ AI-Generated Answer

Kayako has an AI Visibility Score of 18/100 (Invisible). It is mentioned in 2/15 buyer-intent prompts across 4 AI platforms. AI share of voice: 23%. Sentiment: Negative. Trend: Declining. GoAI analyzes how often AI assistants such as ChatGPT, Claude, and Gemini recommend a brand across real buyer prompts.

AI Visibility Score

Kayako

18 / 100

Invisible

Share of Voice: 23% · Negative · Declining

Verified by GoAI · goai.ai · March 2026

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Platforms Tested

Mentioned in 2/15 buyer-intent prompts

✓ ChatGPT (1)✗ Claude✗ Perplexity✓ Gemini (1)

AI Visibility Signals

Entity Mention Frequency
5
Content Citability
30
Third-Party Authority
30
Structured Data
25
Content Freshness
14
Competitive Narrative
7

Competitors in AI Recommendations

Drift
Neutral62
Help Scout
Positive57
HubSpot Service Hub
Positive56
Kayako
Negative18

Prompts Tested

"Best customer support software in 2026"
"Zendesk alternatives for small business"
"Best help desk software comparison"
"Most affordable customer support tool"
"Best live chat software for websites"
"Best ticketing system for support teams"
"AI-powered customer support platform"
"Best customer service tool for e-commerce"

Frequently Asked Questions

What is Kayako's AI Visibility Score?

Kayako has an AI Visibility Score of 18/100, rated as "Invisible". This score measures how frequently AI assistants like ChatGPT, Claude, Gemini, and Perplexity recommend Kayako in response to buyer-intent queries.

Is Kayako recommended by ChatGPT?

Yes, ChatGPT mentioned Kayako in 1 out of 15 prompts tested.

How does Kayako compare to competitors in AI search?

Kayako scores 18/100 compared to competitors: HubSpot Service Hub (56), Help Scout (57), Drift (62).

What is AI Visibility?

AI Visibility measures how often a brand appears in AI-generated recommendations. As more consumers use AI assistants for purchase decisions, brands with higher AI visibility capture more organic discovery.

How can I improve my AI Visibility Score?

Run the free GoAI scanner to get your current score, then upgrade to the full $29 audit for an 18-page report with specific recommendations.

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What is AI Visibility? · AI Visibility Index