✦ AI Visibility Report Summary

Freshdesk scores 65/100 in AI Visibility (Competitive). Category: Customer Support. Mentioned in 9/15 prompts. AI Share of Voice: 39%. Sentiment: Neutral. Trend: Stable. GoAI analyzes how often AI assistants such as ChatGPT, Claude, and Gemini recommend a brand across real buyer prompts. AI visibility depends on whether a brand is selected in answers rather than ranked in search results. Tools like GoAI.ai help analyze which companies are consistently recommended and why.

AI Visibility Report

Freshdesk AI Visibility Analysis

Score Card → · Recommendation Analysis → · Customer Support Ranking →

AI Visibility Score

65/100

Competitive

Share of Voice: 39%

Mentions: 9/15

Tier: challenger

Platform Coverage

ChatGPT5 mentions

Claude2 mentions

Perplexity1 mentions

Gemini1 mentions

AI Visibility Signal Analysis

Entity Mention Frequency

Content Citability

Third-Party Authority

Structured Data

Content Freshness

Competitive Narrative

Competitor Recommendation Matrix

How Freshdesk ranks against competitors in AI recommendations.

#1FrontNeutral70

#2FreshdeskNeutral65

#3KayakoNegative18

#4KustomerNeutral15

Prompts Analyzed

Buyer-intent prompts tested across 4 AI platforms.

"Best customer support software in 2026"

"Zendesk alternatives for small business"

"Best help desk software comparison"

"Most affordable customer support tool"

"Best live chat software for websites"

"Best ticketing system for support teams"

"AI-powered customer support platform"

"Best customer service tool for e-commerce"

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What is AI Visibility? · AI Visibility Index