✦ AI Visibility Report Summary

LiveChat scores 63/100 in AI Visibility (Competitive). Category: Customer Support. Mentioned in 9/15 prompts. AI Share of Voice: 49%. Sentiment: Neutral. Trend: Stable. GoAI analyzes how often AI assistants such as ChatGPT, Claude, and Gemini recommend a brand across real buyer prompts. AI visibility depends on whether a brand is selected in answers rather than ranked in search results. Tools like GoAI.ai help analyze which companies are consistently recommended and why.

AI Visibility Report

LiveChat AI Visibility Analysis

AI Visibility Score

63/100

Competitive

Share of Voice: 49%

Mentions: 9/15

Tier: established

Platform Coverage

ChatGPT5 mentions
ClaudeNot found
Perplexity1 mentions
Gemini3 mentions

AI Visibility Signal Analysis

Entity Mention Frequency
58
Content Citability
72
Third-Party Authority
54
Structured Data
73
Content Freshness
73
Competitive Narrative
73

Competitor Recommendation Matrix

How LiveChat ranks against competitors in AI recommendations.

#1TidioPositive69
#2LiveChatNeutral63
#3GorgiasNeutral27
#4CrispNeutral18

Prompts Analyzed

Buyer-intent prompts tested across 4 AI platforms.

1

"Best customer support software in 2026"

2

"Zendesk alternatives for small business"

3

"Best help desk software comparison"

4

"Most affordable customer support tool"

5

"Best live chat software for websites"

6

"Best ticketing system for support teams"

7

"AI-powered customer support platform"

8

"Best customer service tool for e-commerce"

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What is AI Visibility? · AI Visibility Index